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A Coach Approach to Feedback: How To Have an Action Oriented Conversation

Total Credits: 1.75 including 1.75 General

Average Rating:
   11
Competency/Category:
Human Resource Development |  Communication
Speaker:
Michelle Tillis Lederman
Duration:
1.75 Hours
License:
Dates

Description

Performance management's impact on an organization can be directly felt in the bottom line. Companies with high turnover and poor employee retention rates experience lower employee morale and increased expenses in recruiting and training. Understanding the strengths and development needs of staff can guide employees toward a long-term career track. Communicating the keys to success is even more critical in long-term productivity and retention. This course will provide methodologies for each phase from goal setting to coaching to feedback. Exercises offer an opportunity for participants to begin developing their personal objectives as well as imparting techniques to manage the monitoring, coaching, and appraisal feedback phases of the process.

Basic Course Information

Learning Objectives
  • Create a culture of feedback
  • Understand the attributes of effective feedback
  • Improve your ability to receive feedback
  • Utilize a four part feedback conversation model
  • Take a coach approach to managing and feedback

Major Subjects
  • Feedback

Course Materials

Important CE Recertification Credit Information (481.2 KB) Available after Purchase
Slides Handout (1.1 MB) Available after Purchase

Speaker

Michelle Tillis Lederman's Profile

Michelle Tillis Lederman Related Seminars and Products

Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of  four books including the internationally known, The 11 Laws of Likability, and her latest  book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs.  Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. 


Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. 


A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.


Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:

  • Websites: www.michelletillislederman.com/, www.executiveessentials.org/
  • YouTube Channel: www.youtube.com/user/MichelleLederman 
  • Twitter: twitter.com/mtlederman
  • Facebook: facebook.com/MichelleTillisLederman
  • LinkedIn: www.linkedin.com/in/communicationexpertspeaker
     

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For HR Professionals
Course Developer Michelle Tillis Lederman

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 


Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

Promo Video

Reviews

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1

Overall:      4.7

Total Reviews: 11

Comments

Mickeah J - Prestonsburg, KY

"As a new young manager, this course was extremely helpful and her real life examples were relatable and really hit home. I benefitted and learned so much that I can use going forward."

Bridgette M - Louisville, Kentucky

"I think this was great information, even for day to day relationships. "

Laura R - Aubrey, Texas

"Always a thrill to listen to Michelle. This is the second course I've taken of hers and the takeaways from her knowledge and insight is so very valuable. Thank you."
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