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Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations


Total Credits: 1 including 1 General

Average Rating:
   4
Competency/Category:
Employee & Labor Relations |  Leadership & Navigation |  Communication |  Consultation
Faculty:
Tina Hallis, Ph.D.
Course Level:
All Levels
Duration:
1 Hour
License:
Access for 30 day(s) after program date.

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Basic Course Information

Learning Objectives
  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Major Subjects
  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Course Materials

Faculty

Tina Hallis, Ph.D.'s Profile

Tina Hallis, Ph.D. Related seminars and products

Positive Edge


Tina Hallis, Ph.D. is the founder of the Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity & Success. Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.


Dates

Thu, Nov 04, 2021 - 11:00am to 12:08pm CDT
Tue, Nov 16, 2021 - 01:00pm to 02:08pm CST
Thu, Dec 09, 2021 - 03:00pm to 04:08pm CST
Sat, Dec 18, 2021 - 09:00am to 10:08am CST
Mon, Jan 03, 2022 - 02:00pm to 03:08pm CST
Thu, Jan 20, 2022 - 10:00am to 11:08am CST
Tue, Feb 01, 2022 - 06:00pm to 07:08pm CST
Wed, Feb 16, 2022 - 10:00am to 11:08am CST
Wed, Mar 09, 2022 - 02:00pm to 03:08pm CST
Thu, Mar 17, 2022 - 10:00am to 11:08am CDT
Sat, Apr 02, 2022 - 02:00pm to 03:08pm CDT
Wed, Apr 13, 2022 - 10:00am to 11:08am CDT
Wed, May 11, 2022 - 02:00pm to 03:08pm CDT
Tue, May 31, 2022 - 06:00pm to 07:08pm CDT
Wed, Jun 01, 2022 - 02:00pm to 03:08pm CDT
Mon, Jun 13, 2022 - 10:00am to 11:08am CDT
Wed, Jul 06, 2022 - 02:00pm to 03:08pm CDT
Tue, Jul 19, 2022 - 10:00am to 11:08am CDT
Mon, Aug 01, 2022 - 02:00pm to 03:08pm CDT
Fri, Sep 02, 2022 - 10:00am to 11:08am CDT
Wed, Sep 21, 2022 - 02:00pm to 03:08pm CDT
Mon, Oct 03, 2022 - 10:00am to 11:08am CDT
Tue, Oct 18, 2022 - 02:00pm to 03:08pm CDT
Tue, Nov 01, 2022 - 10:00am to 11:08am CDT
Mon, Nov 14, 2022 - 02:00pm to 03:08pm CST
Thu, Dec 01, 2022 - 06:00pm to 07:08pm CST
Mon, Dec 12, 2022 - 02:00pm to 03:08pm CST

Additional Info

Basic Course Information

Advanced Preparation None
Course Developer Tina Hallis
Designed For All Professionals
Prerequisites None

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1 HR (Business) credit towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 1 PDC. For more information about certification or recertification, please visit shrmcertification.org.

Promo Video

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Total Reviews: 1

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