Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations
Total Credits: 1 including 1 General
- Average Rating:
- 4
- Competency/Category:
- Employee & Labor Relations | Leadership & Navigation | Communication | Consultation
- Speaker:
- Tina Hallis, Ph.D.
- Duration:
- 1 Hour
- License:
Description
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.
Basic Course Information
Learning Objectives- How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so we get better at staying calm
- How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for ourselves, the other person, and our team
Major Subjects
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
Course Materials
| Important CE Recertification Credit Information (0.47 MB) | Available after Purchase | ||
| Getting Started Guide (951 KB) | Available after Purchase | ||
| Choose Part 1 Toolbox (909.5 KB) | Available after Purchase | ||
| Choose Part 2 Toolbox (903.3 KB) | Available after Purchase | ||
| Practice Part 1 Toolbox (902.3 KB) | Available after Purchase | ||
| Practice Part 2 Toolbox (844.9 KB) | Available after Purchase | ||
| Prepare Part 1 Toolbox (905.2 KB) | Available after Purchase | ||
| Prepare Part 2 Toolbox (909.7 KB) | Available after Purchase | ||
| Building Your Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations Handout (4.3 MB) | Available after Purchase | ||
Speaker
Tina Hallis, Ph.D. Related Seminars and Products
Positive Edge
Tina Hallis, Ph.D. is certified in Positive Psychology through the WholeBeing Institute, an Authorized Partner for Everything DiSC®, and has trained in Positive Intelligence under Shirzad Chamine. She is the author of Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity & Success. Tina worked for 20+ years as a scientist in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to work with organizations so they can benefit from more positive people, positive interactions, and positive workplaces. Tina has shared these profound insights with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.
Additional Info
Basic Course Information
Advanced Preparation NoneCourse Developer Tina Hallis
Designed For All Professionals
Prerequisites None
Additional Information
Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 1 HR (Business) credit towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 1 PDC. For more information about certification or recertification, please visit shrmcertification.org.
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