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Communication Miracles at Work: How To Decrease Conflict and Increase Cooperation - Part 1

Total Credits: 3.5 including 3.5 General

Average Rating:
Relationship Management |  Communication |  Human Resource Development
Jonathan Robinson
Course Level:
All Levels
3.5 Hours
Access for 30 day(s) after program date.


Communication is the glue that connects people, but it doesn’t come easy for many of us. If you want to quickly and effectively handle problems with co-workers or clients, and you want people to do what you want without a lot of hassle, this seminar is for you. The bottom line will be better client and co-worker relationships, leading to increased enjoyment and productivity at work.

Basic Course Information

Major Subjects

1.    Why people behave as they do, and how you can effectively motivate anyone to cooperate with you

•    How to judge if your communication is effective in motivating someone

•    How to get someone to really hear you

•    How to communicate so that someone will happily do what you want

2.    How to create trust and get people to like working with you

•    The 3 most important keys for getting someone to feel rapport with you

•    Why rapport is so important, and how to use it to profit in your work

•    How to quickly solve problems with people once you have their rapport

3.    How to handle difficult people

•    Why some people are difficult to deal with, and what you can do about it

•    How you can turn a difficult employee or customer into a powerful asset

•    How to easily solve problems with people who are upset at you

4.    Secret techniques that super-successful communicators use

•    How Ronald Reagan and Bill Clinton are similar, and how you can tap into their "magic abilities"

•    The three most important keys all successful communicators use

Basic Course Information

Learning Objectives

•    Create and maintain more business

•    Learn the 3 key skills you need to empower others, create trust, and get people on "your side"

•    Quickly solve problems with employees and co-workers, and reduce misunderstandings

•    Motivate and effectively manage the people in your office so they'll do what you want them to do

•    Handle difficult or “lazy” people in a way that quickly gets the results you desire

•    Feel confident and at ease with clients, thereby leading to a more fulfilling time at work

Course Materials


Jonathan Robinson Related seminars and products: 2

Jonathan Robinson is a psychotherapist, best-selling author of ten books, and a professional speaker from Northern California.  For the past 30 years he has spoken to dozens of Fortune 500 companies including Google, Microsoft, Dell Computer, Coca-Cola, and Fed-Ex. Mr. Robinson has made numerous appearances on the Oprah show and CNN, as well as other national TV talk shows. He has reached over 100 million people around the world, and is known for providing his audiences with immediately useful information presented in a fun and entertaining manner.


Jonathan speaks regularly to Fortune 500 companies such as Google, Microsoft, Dell, Bank of America, Coca-Cola, and FedEx/Kinko’s. In his public talks and workshops, Jonathan is known for providing his audiences with powerful and immediately useful information in a fun and entertaining manner.


Fri, Aug 23, 2019 - 01:00p to 04:30p CDT
Fri, Sep 06, 2019 - 09:00a to 12:30p CDT
Tue, Sep 24, 2019 - 10:00a to 01:30p CDT
Wed, Oct 09, 2019 - 09:00a to 12:30p CDT
Thu, Oct 24, 2019 - 11:00a to 02:30p CDT
Fri, Nov 08, 2019 - 11:00a to 02:30p CST
Wed, Nov 27, 2019 - 07:00a to 10:30a CST
Tue, Dec 10, 2019 - 11:00a to 02:30p CST
Thu, Dec 26, 2019 - 07:00a to 10:30a CST

Additional Info

Basic Course Information

Advanced Preparation None

Basic Course Information

Course Developer Jonathan Robinson
Prerequisites None

Basic Course Information

Designed For Human Resource Professionals

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at, (617-519-6790).
Course Registration Requirements Online Registration

Additional Information

Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 3.5 HR (General) credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 3.5 PDCs. For more information about certification or recertification, please visit



Overall:      5

Total Reviews: 1


Carol S - Santa Fe, New Mexico

"I loved loved this course! Thank you! See you in part 2! "

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