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Effective LEADER-COACH (E-Learning Version) - Level 2

Total Credits: 12 including 12 General

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Employee & Labor Relations |  Leadership & Navigation |  Communication |  Global & Cultural Effectiveness |  Human Resource Development
Kristine Conway, MS, PCC
Course Level:
All Levels
12 Hours
Never expires.

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Do you manage a team? Are you tired of having the same performance discussion over and over again? Has your career plateaued? Are you stuck in an endless cycle of taking up everyone else’s slack?

If this sounds familiar, you are not alone, and there is a better way!

The Effective Leader-Coach development program equips leaders to facilitate long-term solutions while significantly reducing daily frustrations. The ELC program prepares leaders to increase productivity, hold others accountable, develop strong interpersonal relationships and recognize when they are getting in their own way!   

The Effective LEADER-COACH Level 2 equips leaders that have completed Level 1 with the tools necessary to hold others accountable and develop strong interpersonal relationships. At this level registration is limited so that participants experience a personalized delivery of seven live interactive sessions and one live webcast replay recording. Three of the live sessions are coaching workshops that provide a safe environment to practice coaching skills, observe coaching, and receive coaching. This twelve-week course has a winter/spring break between weeks 7 and 8 to allow for application, time off, and other life events. 

Basic Course Information

Learning Objectives
  • Demonstrate ten coaching competencies (7 from Level 1 and 3 new in Level2)
  • Effectively use the complete FOCUS coaching model to shift employees from current to desired states
  • Develop a personalized coaching leadership style
  • Deliver feedback that increases effectiveness and supports interpersonal relationships
  • Refine coaching techniques through competency-based feedback  
  • Proactively manage change using Change Management methodologies
  • Implement a change plan to address one organizational or team opportunity by applying the course learning

Major Subjects
  • Leadership
  • Organizational impact
  • Personal development
  • Change Management
  • Emotional Intelligence
  • Trust
  • Feedback        
  • Meaningful dialogue
  • Accountability
  • Communication
  • Interpersonal relationships
  • Coaching  


Kristine Conway, MS, PCC's Profile

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Kristine Conway, MS, PCC

Kristine transforms leaders that fix into leaders that coach.
Leaders are often rewarded for ‘fixing’ however, more effective and longer-lasting solutions can be generated through coaching those they lead instead.  Kristine not only helps leaders increase their self-awareness and uncover their own barriers to success, she also transfers skills to her clients so that they are able to coach others for long-lasting success. 
Kristine’s coaching philosophy stems from a strong foundation in change management and emotional intelligence models.

She has over 20 years of demonstrated excellence for improving experiences through the leverage of people development in organizations with multiple locations that range from 60Million to 9Billion in annual revenues. Past clients include C-level, Vice President, Director, and the highly skilled individual contributors in areas of software development, finance, operations, human resources, sales, and healthcare. 

Kristine is passionate about developing people, with a clear understanding that the most significant asset a leader can bring to an organization is the ability to remove the barriers that prevent those under his/her influence from contributing at their highest level. 

Kristine holds a Master’s Degree in Management and Administrative Sciences with a concentration in Organization Behavior and Executive Coaching from the University of Texas at Dallas. Kristine is also certified by the International Coach Federation as a Professional Certified Coach (PCC). 

To learn more visit

Additional Info

Basic Course Information

Prerequisites Level 1
Advanced Preparation Experience in managing others, A strong desire to increase personal and professional effectiveness.
Designed For Managers transitioning to a Leadership role; Tenured leaders leading a new workforce; HR professionals; Subject Matter Experts that have been or seeking to be promoted into a leadership role.
Course Developer Kristine Conway - Effective Focus, Inc.

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 

Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

Course Schedule

Program Schedule 

Week 1 - October 4th - 8th

Oct. 4 - 6 - Access & review online participant guide

Oct. 7  - Attend Live Session:  Completing the FOCUS Coaching Model

Week 2 - October 11th - 15th

Oct. 15  - Watch Live Webcast Replay - CULTIVATING LEARNING

Week 3 - October 18th - 22nd

Oct. 18  - Review ICF videos

Oct. 19  - Review accountability videos

Oct. 18 -21 - Review and discuss articles - Apply FOCUS model in conversations

Oct. 22 - Complete quiz

Week 4 - October 25th - 29th

Oct. 25 – 27  - Review FOCUS Model

Oct. 28  - Attend Live Coaching Workshop 1 of 3

Week 5 - November 1st - 5th

Nov. 01 -03 - Practice FOCUS Model outside of class

Nov. 4  - Attend Live Coaching Workshop 2 of 3

Week 6 - November 8th - 12th

Nov. 08 – 10  - Practice FOCUS Model outside of class

Nov. 11 - Attend Live Coaching Workshop 3 of 3

Week 7 - November 15th - 19th

Nov. 15  - Complete Quiz

Nov. 16 - Complete change management exercise

Nov. 18 - Review article

Break - November 22nd - January 7th

Week 8 - January 10th - 12th

Jan. 10-12  - Review content from Part 1

Jan. 13  - Attend Live Session:  Change Management Connection

Week 9 - January 17th - 21st

Jan. 17 - Select an area of opportunity 

Jan. 19 - Compete draft plan 

Week 10 - January 24th - 28th

Jan. 27  - Attend Live Session:  Commitment to Application Preparation

Week 11 - January 31st - February 4th 

Jan. 31 – Feb. 4  - Review content - Prep for presentation

Feb. 2  - Complete Post Program Assessment & Program Test

Week 12 - February 7th - 11th

Feb. 10 – Attend Live Session:  Demonstration of Certificate Requirements



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