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Giving Feedback That Delivers Results & Navigating Difficult Conversations

Total Credits: 1 including 1 General

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Relationship Management |  Leadership & Navigation |  Communication
Jill Schiefelbein
Course Level:
All Levels
1 Hour
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that simultaneously gets buy-in and results in direct action? In this session, we'll uncover a handful of strategies to drive results with your communication. 

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal

Major Subjects
  • leadership
  • communication 
  • performance 

Course Materials


Jill Schiefelbein Related seminars and products: 12

Jill Schiefelbein, The Dynamic Communicator(R), thrives at the intersection of communication, education, and technology. From analyzing classified documents obtained from military raids of terrorist camps to assess jihad messaging strategies, to teaching business communication for 11 years at the largest university in the country, to starting and managing an online education office serving 60,000+ students, to her own award-winning entrepreneurial ventures, Jill successfully creates and executes communication strategies help people and companies solve problems, retain and develop consumers, and enhance the bottom line.


Jill is co-author of the textbook Business and Professional Communication in the Global Workplace, has a widely viewed presence on YouTube, and is an official video partner and contributing writer for Entrepreneur(R). Her next book, Dynamic Communication: Strategies to Grow, Manage, and Lead Your Business, will hit bookstores in May 2017. Learn more at and follow Jill on Twitter @dyanmicjill.


Sat, Mar 07, 2020 - 12:00p to 01:00p CST
Tue, Mar 17, 2020 - 02:00p to 03:00p CDT
Mon, Apr 06, 2020 - 08:00a to 09:00a CDT
Tue, Apr 28, 2020 - 10:00a to 11:00a CDT
Sat, May 02, 2020 - 01:00p to 02:00p CDT
Thu, May 28, 2020 - 03:00p to 04:00p CDT
Tue, Jun 09, 2020 - 09:00a to 10:00a CDT
Sat, Jun 27, 2020 - 11:00a to 12:00p CDT
Wed, Jul 08, 2020 - 12:00p to 01:00p CDT
Thu, Jul 30, 2020 - 08:00a to 09:00a CDT
Tue, Aug 18, 2020 - 10:00a to 11:00a CDT
Wed, Sep 09, 2020 - 12:00p to 01:00p CDT
Mon, Sep 28, 2020 - 08:00a to 09:00a CDT
Fri, Oct 23, 2020 - 10:00a to 11:00a CDT
Wed, Nov 11, 2020 - 12:00p to 01:00p CST
Thu, Dec 03, 2020 - 08:00a to 09:00a CST
Mon, Dec 21, 2020 - 10:00a to 11:00a CST

Additional Info

Basic Course Information

Advanced Preparation None
Course Developer Jill Schiefelbein
Designed For Anyone responsible for providing feedback in the workplace
Prerequisites None

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.


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