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Live Webcast Replay

Navigating Difficult Conversations with Coworkers


Total Credits: 1 including 1 General

Average Rating:
Not yet rated
Competency/Category:
Human Resource Development |  Communication
Faculty:
Jill Schiefelbein
Duration:
1 Hour

Dates
Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Description

Conflict is inevitable whenever you have more than one person working together. But conflict doesn't have to be a bad thing. In fact, it's through conflict that some of the most productive conversations, changes, and innovations can occur in organizations...when they're navigated through effective communication. This workshop is designed to help you more strategically approach difficult conversations in the workplace and will arm you with both an understanding of how our minds approach these tough conversations and tools that you can use to approach these conversations more impactfully.

Basic Course Information

Learning Objectives
  • Understand the direction of your communication and how that impacts how you communicate during difficult situations
  • Learn a three-step methodology for framing your messaging to help you better navigate almost any difficult conversation
  • Gain insights on the role that conflict plays in an organization and how to use it to your advantage

Major Subjects
  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Performance

Course Materials

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related seminars and products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Dates

Tue, Jul 12, 2022 - 01:00pm to 02:00pm CDT
Sat, Jul 30, 2022 - 02:00pm to 03:00pm CDT
Thu, Aug 11, 2022 - 03:00pm to 04:00pm CDT
Mon, Aug 29, 2022 - 09:00am to 10:00am CDT
Fri, Sep 02, 2022 - 10:00am to 11:00am CDT
Tue, Sep 20, 2022 - 11:00am to 12:00pm CDT
Mon, Oct 03, 2022 - 01:00pm to 02:00pm CDT
Fri, Oct 28, 2022 - 02:00pm to 03:00pm CDT
Wed, Nov 02, 2022 - 03:00pm to 04:00pm CDT
Tue, Nov 29, 2022 - 09:00am to 10:00am CST
Tue, Dec 06, 2022 - 10:00am to 11:00am CST
Fri, Dec 16, 2022 - 11:00am to 12:00pm CST
Fri, Dec 23, 2022 - 01:00pm to 02:00pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For HR Professionals
Course Developer Jill Schiefelbein

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 


Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

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