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On Demand

Performance Targets That Deliver Results Without Burnout

Total Credits: 1 including 1 Business

Average Rating:
Business Bundle
Human Resource Development |  Business Management & Strategy |  Business Acumen
Bernie Smith
1 Hour


Performance targets and incentives can drive breathtakingly positive results: the moon landings, the eradication of smallpox, or the repair of the ozone layer, for example. They can also have a dark side that can create stress, overload and anxiety and even drive lawbreaking.

What is the difference between a healthy ‘stretch’ target and one pushes people too far? How can we spot potential problems in advance and systematically design sensible, humane and effective performance targets?

Using practical examples and case studies, Bernie will give you an overview of the essential steps for designing robust, effective, and credible targets for any organization.

Designing effective, practical and realistic performance targets will never be easy, but this session will introduce you to the tools that help make the process clearer, simpler and more consistent.

Basic Course Information

Learning Objectives
  • The benefits and limitations of SMART goal setting
  • An understanding of common problems with target design and how these lead to burnout
  • Familiarity with an effective target design methodology
  • Three steps that can be taken straight away to improve target design and reduce burnout

Major Subjects
  • Performance target design
    Target testing

Course Materials


Bernie Smith's Profile

Bernie Smith Related Seminars and Products


Made to Measure KPIs and KPI Academy

Bernie Smith, founder of Made to Measure KPIs, trains and coaches businesses to develop meaningful KPIs and present their management information in the clearest possible way to support good decision-making.

His approach has been adopted by many organisations, including Airbus, HSBC, UBS, Lloyd’s Register, Credit Suisse, Royal Bank of Scotland, LloydsTSB and many others. He has written twenty books on KPIs, regularly tops this category on Amazon and is a frequent key-note speaker on performance measurement.

Earlier in his career, Bernie, who qualified as a professional engineer, worked as a consultant leading teams delivering exceptional operational improvement in blue-chip companies using Lean and Six Sigma approaches. This broad industry experience has given him a unique perspective when it comes to developing KPIs to improve organisational performance.

Bernie lives in Sheffield, UK, with his wife Liz, two children and some underused exercise equipment.

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone involved in setting, designing or managing performance targets
Course Developer Made to Measure KPis

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 

Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 

SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  



Overall:      4.3

Total Reviews: 14


Robin T - Albuquerque, NM

"Bernie Smith is an outstanding presenter. He's very engaging; the examples reinforced his learning objectives, and the tools provided were straightforward and useable."

Tiffany L - Santa Barbara, California

"Very detailed presentation "

Nicholas S - DAWSONVILLE, Georgia

"Very well done would really like to learn more about this."