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Live Webcast Replay

The Value of Conflict


Total Credits: 3 including 3 General

Average Rating:
Not yet rated
Competency/Category:
Relationship Management |  Employee & Labor Relations |  Risk Management
Faculty:
Michelle Tillis Lederman
Course Level:
All Levels
Duration:
3 Hours
License:
Access for 30 day(s) after program date.


Description

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Major Subjects
  • Conflict
  • Communication

Course Materials

Faculty

Michelle Tillis Lederman Related seminars and products: 9


Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of  four books including the internationally known, The 11 Laws of Likability, and her latest  book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs.  Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. 
Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. 
A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.
Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:
Websites: www.michelletillislederman.com/, www.executiveessentials.org/
YouTube Channel: www.youtube.com/user/MichelleLederman 
Twitter: twitter.com/mtlederman
Facebook: facebook.com/MichelleTillisLederman
LinkedIn: www.linkedin.com/in/communicationexpertspeaker
 


Dates

Wed, Jun 12, 2019 - 07:00a to 10:00a CDT
Fri, Jun 14, 2019 - 01:00p to 04:00p CDT
Fri, Jul 12, 2019 - 09:00a to 12:00p CDT
Thu, Jul 25, 2019 - 02:00p to 05:00p CDT
Fri, Aug 09, 2019 - 08:00a to 11:00a CDT
Mon, Aug 26, 2019 - 10:00a to 01:00p CDT
Wed, Sep 11, 2019 - 08:00a to 11:00a CDT
Wed, Sep 25, 2019 - 07:00a to 10:00a CDT
Thu, Oct 10, 2019 - 08:00a to 11:00a CDT
Fri, Oct 25, 2019 - 07:00a to 10:00a CDT
Fri, Nov 08, 2019 - 12:00p to 03:00p CST
Wed, Nov 27, 2019 - 09:00a to 12:00p CST
Wed, Dec 11, 2019 - 08:00a to 11:00a CST
Thu, Dec 26, 2019 - 10:00a to 01:00p CST

Additional Info

Basic Course Information

Advanced Preparation None
Course Developer Michelle Tillis Lederman
Designed For All Levels
Prerequisites None

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 2 HR (General) credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit shrmcertification.org

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