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The Value of Conflict: A Strategic Approach to Dealing with Difficult People


Total Credits: 3 including 3 General

Average Rating:
   4
Competency/Category:
Human Resource Development |  Business Management & Strategy |  Communication |  Employee & Labor Relations
Faculty:
Michelle Tillis Lederman
Course Level:
Intermediate
Duration:
3 Hours
License:
Access for 30 day(s) after program date.

Dates


Description

Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Major Subjects
  • Conflicts

Course Materials

Faculty

Michelle Tillis Lederman Related seminars and products


Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of  four books including the internationally known, The 11 Laws of Likability, and her latest  book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs.  Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. 
Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. 
A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.
Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:
Websites: www.michelletillislederman.com/, www.executiveessentials.org/
YouTube Channel: www.youtube.com/user/MichelleLederman 
Twitter: twitter.com/mtlederman
Facebook: facebook.com/MichelleTillisLederman
LinkedIn: www.linkedin.com/in/communicationexpertspeaker
 


Dates

Mon, Dec 06, 2021 - 09:00am to 12:20pm CST
Wed, Dec 29, 2021 - 01:00pm to 04:20pm CST
Wed, Jan 05, 2022 - 09:00am to 12:20pm CST
Fri, Jan 21, 2022 - 01:00pm to 04:20pm CST
Wed, Feb 09, 2022 - 09:00am to 12:20pm CST
Tue, Feb 22, 2022 - 01:00pm to 04:20pm CST
Mon, Mar 14, 2022 - 09:00am to 12:20pm CDT
Tue, Mar 29, 2022 - 01:00pm to 04:20pm CDT
Fri, Apr 01, 2022 - 09:00am to 12:20pm CDT
Wed, Apr 13, 2022 - 01:00pm to 04:20pm CDT
Tue, May 10, 2022 - 09:00am to 12:20pm CDT
Mon, May 23, 2022 - 01:00pm to 04:20pm CDT
Fri, Jun 03, 2022 - 09:00am to 12:20pm CDT
Wed, Jun 15, 2022 - 01:00pm to 04:20pm CDT
Fri, Jul 01, 2022 - 09:00am to 12:20pm CDT
Mon, Jul 18, 2022 - 01:00pm to 04:20pm CDT
Mon, Aug 01, 2022 - 09:00am to 12:20pm CDT
Wed, Aug 17, 2022 - 01:00pm to 04:20pm CDT
Thu, Sep 01, 2022 - 09:00am to 12:20pm CDT
Mon, Sep 19, 2022 - 01:00pm to 04:20pm CDT
Mon, Oct 03, 2022 - 09:00am to 12:20pm CDT
Tue, Oct 11, 2022 - 01:00pm to 04:20pm CDT
Tue, Nov 01, 2022 - 09:00am to 12:20pm CDT
Mon, Nov 14, 2022 - 01:00pm to 04:20pm CST
Thu, Dec 01, 2022 - 09:00am to 12:20pm CST
Mon, Dec 12, 2022 - 01:00pm to 04:20pm CST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For HR Professionals
Course Developer Michelle Tillis Lederman

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method

Group Internet Based 


Refund/Cancellation Policy

Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer. 


SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for PDCs. See the course registration page for more information on number of credits and credit types.  For more information about certification or recertification, please visit shrmcertification.org
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.  See the course registration page for more information on number of credits and credit types.  

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