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The Practice of Listening & the Art of Responding - Improving Communication Skills


Total Credits: 2 including 2 General

Average Rating:
Not yet rated
Competency/Category:
Leadership & Navigation |  Communication
Faculty:
Julie Ann Sullivan
Course Level:
Intermediate
Duration:
2 Hours
License:
Access for 30 day(s) after program date.


Description

Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.  How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

If you can answer yes to any of these questions, then this enhanced communication program is for you.

Do you think enhanced communication would assist in problem solving? 

Would there be a difference in productivity if you had more clarity in your organization? 

Would loyalty grow and turnover diminish if your workforce felt they were heard? 

Basic Course Information

Major Subjects *Communication, including types of listening, the listening process, communication behaviors to enhance and those to improve

Basic Course Information

Learning Objectives

*We'll identify appropriate types of listening for specific situations and environments

*Emphasis on best practices for responding to an organization’s varied workforce will be discussed

*A discussion of what constitutes positive communication skills and how to continually enhance them

*Identify and strategies to repair ineffectual patterns of communication

*Highlight the the Power of Pause


Course Materials

Faculty

Julie Ann Sullivan Related seminars and products: 3


Julie Ann Sullivan works with organizations that want to create a workplace environment where people are productive, engaged and appreciated. Julie Ann seeks to bring a more positive and productive environment into every organization she works with. Julie Ann is a communication specialist, collaboration strategist and change steward. She is the Founder of Learning Never Ends, a company whose purpose is to create a more positive culture, one person at a time. Julie Ann has  diverse educational background which includes a BA in Psychology and an MBA in Accounting. She earned the designation of CPA and spent decades involved in the financial industry and the corporate world. As a Professional Speaker, she has worked with McDonald's USA, Howard Hanna Financial, Highmark and Bayer US. Her programs are known for her expertise, innovation, humor and engagement of her participants.

Julie Ann is a Professional member of the National Speakers Association an accomplished author and hosts the Mere Mortals Unite & Businesses that Care podcasts.


Dates

Wed, Aug 28, 2019 - 04:00p to 06:00p CDT
Thu, Sep 12, 2019 - 12:00p to 02:00p CDT
Tue, Sep 24, 2019 - 10:00a to 12:00p CDT
Tue, Oct 08, 2019 - 02:00p to 04:00p CDT
Tue, Oct 22, 2019 - 10:00a to 12:00p CDT
Wed, Nov 06, 2019 - 12:00p to 02:00p CST
Tue, Nov 19, 2019 - 08:00a to 10:00a CST
Wed, Dec 04, 2019 - 11:00a to 01:00p CST
Tue, Dec 17, 2019 - 02:00p to 04:00p CST

Additional Info

Basic Course Information

Advanced Preparation None

Basic Course Information

Course Developer Julie Ann Sullivan
Prerequisites None

Basic Course Information

Designed For Everyone who communicates to other people

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration

Additional Information

Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 2 HR (General) credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit shrmcertification.org.

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