Using Emotional Intelligence to Communicate Effectively
Live Webcast Replay

Using Emotional Intelligence to Communicate Effectively


Total Credits: 2 including 2 General

Average Rating:
Not yet rated
Competency/Category:
Relationship Management |  Leadership & Navigation |  Communication |  Employee & Labor Relations
Faculty:
Sarah J. Gibson
Course Level:
All Levels
License:
Access for 30 day(s) after program date.


Description

We've all had it happen. You say something, and what you say is misinterpreted and blown out of proportion. We've found ourselves frustrated and angry and discouraged. During this session, we'll explore the role of emotional intelligence in improving your communication and interactions. Specifically, we’ll identify four main communication preferences to help you simplify interactions in an effective and clear manner. You'll learn more about your own style and the styles of your teammates and the ways these styles clash and complement one another. Finally, and most importantly, we'll discuss things you can do to be more emotionally intelligent and effective across communication styles.

Basic Course Information

Learning Objectives Participants will be able to: *Explain the four-parts to Emotional Intelligence *Identify their primary communication style *List clues people about their style *Provide the main communication need based on someone's style *Identify 3 ways they can be more effective with people of other styles
Major Subjects *The four-part Emotional Intelligence Model *The difference between perception and behavior *The behaviors of different styles *The communication needs of different styles *Ways to read other styles and preferences *Styles under conflict *Ways to adapt to be more effective with other styles

Course Materials

Faculty

Sarah J. Gibson Related seminars and products: 5


Sarah J. Gibson, Certified Speaking Professional, speaks, trains and consults with organizations who want to be better at what they do. Sarah is the founder of Accent Learning and Consulting, a firm focused on enabling teams to have conversations that matter so people can thrive.
Sarah’s unique ability to articulate the underlying patterns and concerns holding teams back, makes her a much sought-after speaker and leadership consultant. Sarah’s specialty is giving teams tools and language, so they can create environments where a culture of trust and accountability can thrive.
Among the many tools Sarah provides, her book, Geezer. Punk. Whatever. has been used by individuals and organizations to navigate the impact of generational differences in the workplace. 
Sarah has worked with hundreds of organizations, leaders and individual team members across a variety of industries throughout the world.  
Beyond her corporate experiences, Sarah has also taught for the University of Wisconsin-Madison evening MBA program and as an adjunct instructor at Madison College, UW-Whitewater and North Dakota State University.
Sarah holds a master’s degree from North Dakota State University.


Dates

Fri, Mar 29, 2019 - 01:00p to 03:00p CDT
Thu, Apr 18, 2019 - 07:00a to 09:00a CDT
Tue, May 07, 2019 - 09:00a to 11:00a CDT
Wed, May 29, 2019 - 11:00a to 01:00p CDT
Thu, Jun 20, 2019 - 01:00p to 03:00p CDT
Fri, Jul 12, 2019 - 07:00a to 09:00a CDT
Mon, Jul 29, 2019 - 09:00a to 11:00a CDT
Tue, Aug 20, 2019 - 11:00a to 01:00p CDT
Wed, Sep 11, 2019 - 01:00p to 03:00p CDT
Thu, Oct 03, 2019 - 07:00a to 09:00a CDT
Fri, Oct 25, 2019 - 09:00a to 11:00a CDT
Thu, Nov 14, 2019 - 11:00a to 01:00p CST
Tue, Dec 03, 2019 - 07:00a to 09:00a CST
Mon, Dec 30, 2019 - 09:00a to 11:00a CST

Additional Info

Basic Course Information

Advanced Preparation None
Course Developer Sarah Gibson
Designed For Any employee who wants to improve communication with team or clients
Prerequisites None

Additional Information

Complaint Resolution Policy Please contact Jessica Vieira with any complaints at jessica.vieira@acpen.com, (617-519-6790).
Course Registration Requirements Online Registration
Instructional Delivery Method Group Internet Based
Refund/Cancellation Policy Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
HRCI Accreditation Information HR Education Network is a recognized provider of recertification credits. HR Certification Institute® pre-approved this program for 2 HR (General) credits towards aPHRTM, PHR®, PHRca®, SPHR®, GPHR®, PHRiTM and SPHRiTM recertification.
SHRM Accreditation Information HR Education Network is recognized by SHRM to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). This program is valid for 2 PDCs. For more information about certification or recertification, please visit shrmcertification.org

Reviews

Please wait ...

Back to Top  
;